FAQ
To make your shopping experience smoother, we’ve compiled some frequently asked questions along with their answers. If you have any further inquiries, feel free to check the information below or reach out to our customer service team. We are here to help!
1. What types of products do you offer?
We offer a variety of puzzles in different styles and difficulty levels, suitable for puzzle lovers of all ages and experience levels. Whether you’re a beginner or an experienced puzzle enthusiast, you’ll find something perfect for you.
2. What materials are your puzzles made from?
Our puzzles are made from high-quality, eco-friendly cardboard and non-toxic inks, ensuring durability and safety. The surface is smooth, and the pieces are precisely cut for the best puzzle experience.
3. How do I choose the right puzzle?
You can choose based on your interests and preferred difficulty. If you're a beginner, we recommend starting with simpler patterns and fewer pieces. For more experienced puzzlers, you can opt for more challenging puzzles to increase the fun.
4. Are your puzzles suitable for children?
Yes, we offer puzzles specifically designed for children, with vibrant and engaging designs and lower difficulty levels, helping kids develop hand-eye coordination and problem-solving skills.
5. When will I receive my order?
We process and ship your orders as quickly as possible, usually within 2-3 business days after confirmation. You can track your order via email or our website to ensure timely delivery.
6. Do you offer returns and exchanges?
If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the product. Please ensure the product is unused and in its original packaging. Full return and exchange policies can be found on our website.
7. What payment methods do you accept?
Currently, we only accept PayPal as a payment method. PayPal is a secure and convenient online payment method that ensures your transactions are safe and reliable.
8. Do you offer international shipping?
Sorry, we currently only offer domestic shipping within Australia and do not support international shipping. We hope to expand our services to other countries in the future. Thank you for your understanding.
9. How can I contact your customer service?
You can reach us via email at [email protected], and our customer service team will respond promptly. For immediate assistance, you can also call us at +61 7 4772 1699.
10. Can I cancel my order after placing it?
Once an order is placed, we begin processing it immediately. Unfortunately, we cannot cancel an order once it has been confirmed and dispatched. However, you can request a return or exchange after receiving your order, as per our return policy.
11. Are the puzzles suitable for beginners?
Absolutely! We offer puzzles for all skill levels, including those designed specifically for beginners. If you’re new to puzzles, we recommend starting with easier puzzles with fewer pieces and simpler designs to get the hang of it.
12. Can I purchase puzzles as a gift?
Yes, many of our customers buy puzzles as gifts. You can select from our wide variety of designs and difficulty levels to find the perfect gift for friends or family. If you need assistance, feel free to reach out, and we can help with gift suggestions.
13. Can I buy multiple puzzles in one order?
Yes, you can buy as many puzzles as you like in one order. Simply add the desired puzzles to your cart, and proceed to checkout. We offer domestic shipping within Australia, and you can expect to receive all the puzzles in a single delivery.
We hope these FAQs help address any concerns you may have during your shopping experience. If you have any other questions, please don’t hesitate to contact us, and we will be happy to assist you!